Total Quality Management

36 pages. The paper on Total Quality Management' was presented by Mr. S. Neelamegam in in a seminar on 'Introduction and Implementation of Total Quality Management' on held 3 October 2023 via Microsoft Teams. The topics discussed are the 8 critical elements of Total Quality Management, particularly in handling incidents and outages, replicate and enhance success by turning errors into opportunities for excellent solutions. The speaker also discussed on the quality dimensions, quality management system, quality improvement tools, and measuring quality metrics as well as an understanding to Quality 4.0 in Industry 4.0.